Last Update: 02/07/2025
Welcome to OpinSpire
Opinspire is the dedicated platform for tourism and hospitality workers to share authentic workplace experiences. Whether you work in hotels, restaurants, resorts, tour companies, or any tourism business, your voice matters. Help fellow workers find better employers and help the industry improve.
Who Can Leave Reviews
- Eligibility Requirements:
- You must be at least 16 years old
- You must be a current or former employee in the tourism/hospitality sector
- You must have worked for the company you’re reviewing for at least 2 weeks
- This includes: full-time, part-time, seasonal, contract, and internship positions
- One review per employer per person
Verification Process: We may request verification of your employment, including:
- Work contract or employment letter
- Pay stub or salary documentation
- Staff ID badge or uniform photo
- Email from company domain
- Reference from colleague or supervisor
What Makes a Great Review
DO Include:
Management & Leadership
- How supervisors treat staff
- Communication style and frequency
- Support during busy periods
- Problem-solving approach
- Recognition and feedback quality
- Training and development opportunities
Compensation & Benefits
- Base salary/hourly rate fairness
- Tip distribution policies
- Overtime pay practices
- Seasonal bonus structures
- Staff discounts and perks
- Health insurance and benefits
- Meal provisions and staff facilities
Work-Life Balance
- Shift scheduling flexibility
- Break policies and enforcement
- Seasonal workload management
- Time off approval process
- Work-life boundaries respect
- Staff accommodation quality (if provided)
- Transportation assistance
Company Culture
- Team atmosphere and collaboration
- Diversity and inclusion practices
- Guest interaction expectations
- Uniform and appearance policies
- Staff social events and activities
- Career advancement opportunities
- Workplace safety measures
Tourism-Specific Details
- Seasonal employment stability
- Guest/customer interaction quality
- Language requirements and support
- Cultural sensitivity training
- Peak season stress management
- Equipment and facility conditions
❌ DON’T Include:
- Guest Information: Names, personal details, or stories about specific customers
- Personal Attacks: Individual employee names or personal vendettas
- Confidential Details: Internal business strategies, financial information
- Legal Allegations: Claims of illegal activity (use proper legal channels)
- Fake Content: Reviews for places you haven’t worked
- Promotional Content: Advertising or marketing messages
- Salary Specifics: Exact amounts (use ranges: “below average,” “competitive,” “above market”)
Content Standards for Tourism Workers
Authenticity
- Write from your direct work experience only
- Be honest about both positives and challenges
- Don’t exaggerate seasonal difficulties or benefits
- Express opinions clearly as personal experience
- No AI-generated or copied content
Mandatory Verification Declaration
Before submitting any review, users must confirm by checking a mandatory checkbox that:
- The review is based on direct, personal work experience with the employer
- All information provided is truthful and accurate to their knowledge
- They have worked for the reviewed employer in the tourism/hospitality sector
- They understand the legal implications of providing false information
This declaration is legally binding and creates user accountability for review content.
Professional Communication
- Use respectful, constructive language – no offensive, vulgar, or inappropriate language
- Focus on workplace policies and management practices
- Absolutely no profanity, insults, or abusive language
- Be specific about tourism industry challenges
- Respect confidentiality of guest information
- Keep criticism constructive and professional
Industry Relevance
- Focus on aspects relevant to potential employees
- Address seasonal employment patterns
- Discuss tourism-specific working conditions
- Include information about peak season expectations
- Mention language and cultural requirements
What We Don't Allow
Prohibited Content:
- False Reviews: Fake experiences or intentionally misleading information
- Offensive Language: Profanity, vulgar expressions, abusive language, or inappropriate content
- Guest Privacy Violations: Sharing customer stories or personal information
- Revenge Reviews: Content primarily motivated by termination or personal disputes
- Discrimination: Content based on nationality, gender, age, or other protected characteristics
- Industry Secrets: Proprietary business information or trade secrets
- Competitor Sabotage: Reviews intended to damage business reputation unfairly
- Defamatory Content: False accusations or malicious statements about employers or colleagues
Tourism-Specific Violations:
- Visa/Immigration Issues: Don’t share illegal employment practices publicly
- Guest Complaints: Don’t detail specific customer incidents
- Safety Violations: Report to authorities, don’t just review
- Tip Theft: Report to labor authorities if illegal
Review Categories and Rating Guide
Management (1-5 stars)
- 5 Stars: Excellent leadership, supportive, clear communication, fair treatment
- 4 Stars: Good management with minor issues
- 3 Stars: Average management, some communication problems
- 2 Stars: Poor management, frequent conflicts, unclear expectations
- 1 Star: Terrible management, harassment, unfair treatment
Compensation (1-5 stars)
- 5 Stars: Excellent pay, fair tips, great benefits, regular raises
- 4 Stars: Good compensation, some benefits
- 3 Stars: Market rate, basic benefits
- 2 Stars: Below market rate, poor tip policies
- 1 Star: Very low pay, tip theft, no benefits
Work-Life Balance (1-5 stars)
- 5 Stars: Flexible scheduling, reasonable hours, respected time off
- 4 Stars: Generally good balance with minor issues
- 3 Stars: Standard tourism industry balance
- 2 Stars: Long hours, difficult to get time off
- 1 Star: Excessive hours, no work-life boundaries
Company Culture (1-5 stars)
- 5 Stars: Inclusive, supportive team, positive environment
- 4 Stars: Good culture with room for improvement
- 3 Stars: Professional but not particularly engaging
- 2 Stars: Cliquish or tense atmosphere
- 1 Star: Toxic culture, high turnover, conflicts
Employer Guidelines
For Tourism Employers:
- Don’t pressure seasonal staff to write positive reviews
- Don’t offer employment incentives for reviews
- Don’t retaliate against employees who leave honest reviews
- Don’t create fake staff accounts to boost ratings
- Do respond professionally to legitimate concerns
- Do use feedback to improve working conditions
Employer Response Best Practices:
- Address specific concerns raised
- Explain company policies clearly
- Show commitment to staff welfare
- Avoid revealing personal employee information
- Demonstrate industry knowledge and standards
Seasonal and Cultural Considerations
Seasonal Employment Reviews:
- Specify which season(s) you worked
- Address seasonal staff treatment differences
- Mention end-of-season procedures
- Discuss renewal/rehiring policies
- Include seasonal accommodation quality
International Workers:
- Mention visa/work permit support
- Address language barrier assistance
- Discuss cultural integration efforts
- Include information about staff housing
- Note any discriminatory practices
Peak Season Stress:
- Be realistic about industry demands
- Distinguish between industry norms and poor management
- Address how management handles busy periods
- Mention staff support during peak times
Reporting and Community Support
Report Inappropriate Content:
- False information about working conditions
- Attacks on individual employees
- Guest privacy violations
- Discriminatory content
- Fake reviews from non-employees
Industry-Specific Reporting:
- Reviews from people who never worked there
- Competitor sabotage attempts
- Violation of guest confidentiality
Immigration status discrimination
Building a Better Tourism Industry
Our Mission:
Help tourism workers find:
- Employers who treat staff fairly
- Companies with proper work-life balance
- Businesses that provide competitive compensation
- Workplaces with positive, inclusive cultures
Your Impact:
Your honest reviews help:
- Fellow workers avoid problematic employers
- Good employers attract quality staff
- The industry improve working standards
- Seasonal workers make informed decisions
Support and Questions
For questions about these guidelines:
- Email: privacy@opinspire.com
- Subject: “Tourism Review Guidelines”
- Response Time: 2-3 business days
Special Support for:
- Seasonal workers with limited time
- International workers with language barriers
- Workers facing discrimination or harassment
Remember: The tourism industry depends on passionate, dedicated workers. Your honest feedback helps create better workplaces for everyone in hospitality and tourism.